Frequently asked Questions
Can you do custom orders?
Can you do custom orders?
Yes we can! If you’d love one of our artworks in a different size or colour palette, just reach out – we’d be delighted to create something that fits your space perfectly. Drop us a line at maz@mazarelle.com and we’ll make it happen.
How do I hang my artwork?
How do I hang my artwork?
Our framed prints and stretched canvases are lightweight and simple to hang. Your artwork will arrive with a hanging wire ready to display straight out of the box.
Most pieces can be hung using standard picture hooks. For artworks under 100cm wide, damage-free options like adhesive strips (e.g. 3M Picture Hanging Strips) work well too.
Where are you based, and where do orders ship from?
Where are you based, and where do orders ship from?
We call Sydney, Australia home!
Thanks to our network of trusted local print partners, each order is fulfilled as close to you as possible, ensuring faster delivery and a smaller environmental footprint.
Do you ship internationally?
Do you ship internationally?
Yes — enjoy free shipping worldwide 🌍 thanks to our network of trusted local print partners. Each order is fulfilled as close to you as possible, ensuring faster delivery and a smaller environmental footprint.
How much does shipping cost?
How much does shipping cost?
Enjoy FREE shipping worldwide.
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. This links directly to the courier’s site so you can follow your delivery. Please allow 24–48 hours for tracking to update.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What's your return policy?
What's your return policy?
Change of Mind: We want you to be overjoyed with your new artwork! If, for any reason you want to return it, you have a 14-day return window (return address in Australia).
Quality Guarantee: In the rare case your artwork is defective, damaged, or incorrect, we’ll replace it immediately at no cost.



